Refund policy
RETURN & REFUND POLICY
Last updated: November 7, 2026
1. Return Period
At Silkebydiana, we want you to be happy with your purchase.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original packaging, with all original tags and accessories included.
2. Return Eligibility
To qualify for a return:
* The item must be in its original condition.
* The item must not have been used, washed, or damaged.
* The item must include its original packaging and accessories.
* Proof of purchase or an order number must be provided.
For hygiene and safety reasons, certain personal-care or hair-related products may not be eligible for return once opened or used, where permitted by applicable law.
3. How to Request a Return
To start a return, contact us at:
Email: contact@slikebydiana.shop
Please include:
* Your order number.
* The item you wish to return.
* The reason for the return.
* Photos, if the item arrived damaged or defective.
Please do not send items back before receiving return instructions from our customer support team.
4. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.
For defective, damaged, or incorrect items, please contact us so we can review the issue and arrange an appropriate solution.
Original shipping fees are generally non-refundable, except where required by applicable law or where the return results from our error.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us at contact@slikebydiana.shop with your order number and clear photographs.
We will review your request and provide an appropriate resolution, which may include a replacement or refund.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
7. Non-Returnable Items
Where permitted by applicable law, the following items may not be eligible for return:
* Used or worn items.
* Items damaged after delivery through customer misuse.
* Personal-care or hygiene-sensitive products that have been opened or used.
* Items marked as final sale or non-returnable before purchase.
This section does not limit any mandatory consumer rights that apply to your purchase.
8. Exchanges
If you would like to exchange an item, please contact us at contact@slikebydiana.shop.
Exchanges are subject to product availability and applicable return conditions.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed or dispatched. Your statutory cancellation rights, where applicable, remain unaffected.
10. International Returns
Customers outside the United States may be responsible for return shipping costs, customs charges, and other applicable fees, except where the return is due to our error or applicable law requires otherwise.
Please contact us before sending an international return.
11. Contact Information
Brand: Silkebydiana
Website: https://slikebydiana.shop
Business Owner: Gesessew Brook Yemane
Email: contact@slikebydiana.shop
Phone: +1 308 295 5091
Business Address:
8433 S 124th St, Basement
Seattle, WA 98178-4544
United States