Shipping policy
SHIPPING POLICY
Last updated: November 7, 2026
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Please allow time for order preparation before your package is handed over to the shipping carrier. Processing times may vary depending on product availability and order volume.
2. International Shipping
Silkebydiana ships internationally.
We aim to make our products available to customers worldwide. Available shipping destinations and shipping options are displayed at checkout.
3. Shipping Rates
Shipping costs are calculated at checkout based on the destination, package details, and available shipping methods.
Any applicable shipping fees will be displayed before you complete your purchase.
4. Delivery Times
Estimated delivery times may vary depending on the destination, shipping method, customs procedures, and carrier delays.
Any delivery estimates provided at checkout are for guidance only and are not guaranteed.
5. Order Tracking
When tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.
Please allow time for tracking information to become active after the carrier receives your package.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout. Silkebydiana does not control customs procedures or additional charges imposed by local authorities.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error, please contact us as soon as possible at contact@slikebydiana.shop. We cannot guarantee that changes can be made after an order has been processed or dispatched.
8. Delayed, Lost or Damaged Packages
If your order is delayed, appears lost, or arrives damaged, please contact us at contact@slikebydiana.shop.
We will review the situation and assist you in accordance with our policies and the shipping carrier’s procedures.
9. Contact Information
Brand: Silkebydiana
Website: https://slikebydiana.shop
Email: contact@slikebydiana.shop
Phone: +1 308 295 5091
Business Address:
8433 S 124th St, Basement
Seattle, WA 98178-4544
United States